Frequently asked questions
FAQ - Delivery information and general questions
Delivery country
In which countries does Varo Fashion deliver?
We currently deliver worldwide.
Order confirmation
When will I receive an order confirmation?
As soon as you have placed your order, you will receive a confirmation email. This means that we have registered your order in our system and have started processing it.
Order tracking
How can I track my order?
The tracking code will be sent to your email address within 24 hours after your parcel has left our warehouse.
Delivery details
How long does delivery take?
The average delivery time is:
-
Processing time: 1-2 days (Mon-Sat)
-
Delivery time: 4-7 days (Mon-Sat)
If you place your order before 15:00 (GMT+01:00), it will be processed the same day.
Delayed orders
What should I do if my order is delayed?
If the maximum processing and delivery time has been exceeded and your order has not yet arrived, you can expect up to two extra days. Please check your tracking code. If your parcel has still not arrived, please contact us with your order number.
Damaged or incorrect orders
What should I do if my parcel is damaged or contains the wrong items?
Take pictures of the problem and briefly describe what the problem is. Please contact us and provide your order number. We will take care of resolving the issue.
Company information
Store name: Varo-fashion
Company name: MDMO ECOM LIMITED
Company number: 76505866
Adresse: Room 01, 26TH Floor, 21 Yiu Wah Street, Causeway Bay, Hong Kong
E-mail: info@varo-fashion.com
Opening hours:
Monday to Saturday: 09:00 to 17:00 (GMT +1)